Tracking order

Thank you for choosing CogitoPaper for your Writing Instruments, Notebooks & Planners, and Measurement & Geometry needs. We are committed to providing a transparent and seamless post-purchase experience. This page details how you can track your order from our warehouse to your doorstep.

Order Tracking Process

  1. Order Confirmation: Immediately after your purchase, you will receive an order confirmation email at the address provided during checkout. This email contains your unique Order Number.
  2. Processing & Dispatch: Our team prepares your items with care. Once your order is packed and handed over to our logistics partner, you will receive a second email. This Shipping Confirmation Email is crucial as it contains your Tracking Number and the carrier's name.
  3. Tracking Your Package: Use the provided tracking number to monitor your shipment's journey in real-time. Delivery timelines vary based on your location and the selected shipping method.
  4. Delivery: Please ensure someone is available to receive the package at the delivery address. Some carriers may provide additional delivery notifications.

How to Track Your Shipment

We recommend using the following universal tracking platform for reliable and up-to-date information, regardless of the carrier:

17Track

17Track is a comprehensive global package tracking website that supports most international and local postal and courier services.

  1. Visit the 17Track website.
  2. Enter your Tracking Number into the search field.
  3. Click "Track" to view detailed information about your package's current location and status history.

Tip: You can track multiple packages simultaneously by entering several tracking numbers, separated by commas.

Need Assistance?

If you encounter any of the following issues, our support team is here to help:

  • You have not received a shipping confirmation email within the expected timeframe (typically 1-3 business days).
  • The tracking information has not updated for an extended period (e.g., over 7 business days).
  • The tracking status shows "Delivered," but you have not received your package.
  • You have any questions regarding the information provided by the tracking service.

For the fastest assistance, please contact us via email at [email protected]. Please include your Order Number and/or Tracking Number in your inquiry.