Faq

How do I place an order?

Simply browse our collection of writing instruments, notebooks, planners, and measurement tools. Add your desired items to the cart and proceed to our secure checkout to complete your purchase. You will receive an order confirmation via email.

What are my shipping options and costs?

We offer several reliable shipping methods. Costs and estimated delivery times are calculated at checkout based on your location and order size. You will receive tracking information once your order ships.

Do you ship internationally?

Yes, we ship to many countries worldwide. International shipping costs and delivery timelines will be displayed during checkout. Please note that customers are responsible for any applicable customs duties or import taxes.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey.

What is your return policy?

We want you to be completely satisfied. If you are not happy with your purchase, you may return most new, unopened, and unused items within 30 days of delivery for a full refund. Items must be in their original packaging. Please initiate all returns by contacting our support team.

What if my item is defective or damaged?

We rigorously check all items before shipping. However, if you receive a defective or damaged product, please contact us immediately at [email protected] with your order number and photos of the issue. We will promptly arrange a replacement or refund.

Do your products come with a warranty?

Many of our premium writing instruments and measurement tools come with a manufacturer's warranty. Warranty details, if applicable, are listed on the individual product pages. For warranty service, please contact us at [email protected].

What is the paper quality in your notebooks?

At CogitoPaper, we are passionate about premium paper. Our notebooks feature high-grade, ink-resistant paper suitable for fountain pens, gel inks, and pencils without bleed-through or feathering. Specific GSM (thickness) and paper type are detailed on each product page.

How do I refill or maintain my pen?

Refill instructions vary by pen model. Most product pages include information on compatible refill types (e.g., international standard cartridges, converters). For specific maintenance tips, please refer to the manufacturer's guide included with your product or contact our support team.

Are your rulers and geometry sets durable?

Yes, we select measurement and geometry tools for both precision and longevity. They are typically made from materials like stainless steel, aluminum, or high-impact plastic to ensure accuracy and durability for long-term use.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure digital payment methods. All transactions are encrypted using SSL technology for your security.

Is my payment information secure?

Absolutely. Our website uses industry-standard SSL encryption to protect your personal and payment information. We do not store your complete credit card details on our servers.

How can I get help with my order or a product?

Our dedicated customer support team is here to assist you. For the fastest service, please email us at [email protected] with your order number (if applicable) and a detailed description of your inquiry. We strive to respond within 24-48 hours on business days.

Can I change or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us at [email protected] immediately. We will try our best to accommodate your request if the order has not yet entered the shipping process.